Partner terms & referral privacy
Published version Partner terms & referral privacy
1. Joining and promotion
Apply with a verified email in an approved country. Every application requires administrator review. Approval is required before an earning link is active. Disclose your affiliate relationship clearly. No misleading claims, self-referrals, spam, cookie stuffing or recruitment commissions.
2. Consent and attribution
The proposed policy is first qualified, consented referral for up to 60 days, subject to market rules. A random first-party identifier records partner, optional campaign, consent time and expiry. Opening a link alone does not set a tracking cookie. Visitors may decline and still sign up. A referral identifier may accompany the verification redirect if cookies are blocked; it carries no address or bank details. Attribution is bound once during eligible new restaurant onboarding. Existing restaurants cannot be claimed by opening a link. Fraud review can hold earnings; screening cannot detect all abuse.
3. Eligible earnings and the 12-month window
Proposed standard: 20% of actually paid eligible net DineOwn platform subscription revenue for up to 12 calendar months from the first eligible paid subscription. Taxes, discounts, credits, food-order revenue, tips, delivery fees and add-ons are excluded. Failed payments, authorisations and free trials never earn commission. Effective market, plan and partner rules are snapshotted at conversion and do not rewrite history. Monthly invoices earn once per verified invoice. Annual invoices earn once; no invented monthly earnings. The proposed overlap policy prorates service inside the earning window by UTC seconds and rounds down to minor currency units. Payments outside the window earn zero. Cancellation stops new earnings; resubscription does not reset the window. Mixed, partial or ambiguous proration invoices require review.
4. Refunds, disputes and corrections
Verified refunds proportionally reverse commission through an append-only ledger. Full refunds reverse all related commission. Chargebacks and unverified adjustments require a payout hold and reconciliation. A reversal after settlement can create debt against future earnings. Administrative changes require audit evidence; financial history is not silently overwritten.
5. Holds, withdrawals and settlement
Proposed hold: 30 days from verification or payment, whichever is later. Proposed minimums: USD 25, GBP 20, AUD 40 and INR 1,000. Separate currency balances carry forward. Requests require a verified beneficiary, tax and risk review, minimum and available funds. Funds are reserved atomically. Proposed cutoff: the 10th at 23:59 UTC for the 15th cycle; later requests move to the next cycle. Non-banking days move to the next banking day. Allow up to five business days after approval, subject to banking and review. Dates are targets, not guarantees. Manual business transfers require approval, initiation, a verified transfer reference and separate settlement reconciliation. Requesting or approving does not pay. Withholding is recorded separately. Cross-border transfers require permitted business remittance and documentation; personal-remittance workarounds are not authorised. API payouts remain disabled pending provider verification.
6. Data, security and retention
Partners see their own referral IDs, market, conversion status and earnings. They do not receive restaurant customer records, delivery addresses or rider GPS. Necessary bank details are encrypted server-side and masked in the portal; administrator access requires an audited reason. Identity documents and tax identifiers are not collected by the profile form. Expired unclaimed tracking identifiers require deletion under the reviewed retention policy. Financial records require an approved accounting retention schedule. Contact DineOwn through its published support channel for privacy requests or disputes. See the platform Privacy Policy for operator and contact details.
7. Prospective changes
New rules take effect prospectively. Accepted terms and conversion contracts remain recorded. Suspension may hold review and payout but never silently erases the ledger. Country eligibility, business remittance arrangements and legal terms require launch review.