Business Terms of Service

DineOwn — Business Terms of Service Effective Date: As displayed on the published policy page. Platform: https://dineown.com Service Operator: [FULL REGISTERED LEGAL ENTITY NAME] Registered Address: [COMPLETE BUSINESS ADDRESS] Support: [SUPPORT EMAIL] 1. Introduction and Acceptance These Business Terms of Service ("Terms") govern access to and use of the DineOwn platform, website, dashboards, restaurant management applications, QR ordering tools, APIs, integrations, and related services ("Services"). DineOwn is a software-as-a-service platform operated by the legal entity identified above ("DineOwn," "we," "our," or "us"). By creating a business account, accepting these Terms, or using the Services, you represent that you are at least 18 years old, have legal authority to enter into this agreement, and are acting for a lawful business. If you represent a restaurant or organization, "you" and "Customer" refer to that business. If you do not agree to these Terms, you must not use the Services. These Terms apply to business use of DineOwn. Customer food purchases are separately subject to the restaurant's disclosed terms and applicable consumer protection laws. 2. Nature of the Services DineOwn provides technology that may include: - Digital restaurant menus and QR code ordering. - Online food ordering, pickup, and delivery-management workflows. - Restaurant administration, employee access, and branch management. - Customer communications and order-status notifications. - Subscription billing, analytics, and business reporting. - AI-assisted menu import and content generation. - Customer retention and repeat-order functionality. - Restaurant discovery and optional promotional listings. - Affiliate and referral administration. - Delivery, payment, messaging, and other third-party integrations. Features depend on subscription plans, account permissions, local availability, technical requirements, and current platform configuration. DineOwn may add, improve, discontinue, or replace features in accordance with these Terms and applicable law. Material changes affecting a paid subscription will be communicated where legally required. Descriptions of planned functionality do not create a contractual commitment to release a feature by a particular date. 3. Independent Restaurant Relationship Each participating restaurant remains an independent business responsible for the food and services it offers. Unless expressly identified otherwise during a specific transaction, DineOwn is not the restaurant, food manufacturer, food seller, employer of restaurant staff, courier operator, or merchant of record for the restaurant's food sales. The restaurant is responsible for: - Food preparation, safety, hygiene, and quality. - Food licenses, tax registrations, and regulatory compliance. - Ingredient information, allergens, and product descriptions. - Prices, promotions, availability, and applicable taxes. - Order acceptance, preparation, fulfillment, and delivery. - Consumer complaints, cancellations, and food-order refunds. - Appropriate employment, rider, and contractor arrangements. - Lawful customer marketing and communications. Nothing in these Terms excludes responsibilities imposed directly on DineOwn by applicable law. 4. Account Registration and Security Customers must provide accurate and current business information. Each business must maintain authorized ownership of its account, protect its credentials, and promptly report suspected unauthorized access. Account administrators are responsible for assigning appropriate permissions to managers, kitchen staff, riders, and other authorized users. Users must not share credentials in a way that circumvents platform access controls. DineOwn may require identity, business, security, or payment verification before activating certain capabilities. DineOwn may temporarily restrict an account where reasonably necessary to investigate a security threat, suspected fraud, unlawful activity, or material breach of these Terms, subject to applicable law. 5. Free Trials and Subscriptions DineOwn may offer a free trial. The applicable trial duration, plan, included limits, and expiration date will be shown during registration or within the account. A free trial does not automatically create a paid subscription unless the Customer has separately authorized paid billing. Following trial expiration, some functionality may become unavailable until an eligible subscription is activated. Paid subscription terms, billing periods, prices, taxes, included allowances, and renewal arrangements are those disclosed and accepted at checkout. Where recurring billing is offered, charges will occur only under the authorized billing arrangement and subject to applicable renewal and cancellation requirements. DineOwn may offer monthly, annual, and other billing plans, as well as separately priced add-ons. 6. Pricing, Payment, and Taxes Customers agree to pay properly authorized subscription and add-on charges. Supported payment providers may include Razorpay and other approved services as made available for the Customer's country. Payment availability, supported currencies, settlement procedures, processing costs, and payment methods depend on provider agreements and regional requirements. Customers must review the final payable amount before confirming a purchase. Unless otherwise stated, applicable taxes are calculated or disclosed at checkout in accordance with relevant law. Customers are responsible for supplying correct billing and tax information. DineOwn may correct genuine billing errors, subject to notification and applicable law. Subscription charges, restaurant food-sale proceeds, delivery fees, and affiliate commissions are distinct financial transactions and must not be treated as interchangeable balances. 7. Restaurant Customer Payments Payments for food orders may be collected through payment methods enabled by the restaurant or supported payment providers. Where supported, payment processing and settlement may occur directly through the restaurant's authorized merchant account. DineOwn does not guarantee any particular settlement timeframe or independently control payment-provider banking decisions. Payment providers may impose verification requirements, fraud reviews, fees, reserves, suspensions, or settlement restrictions under their own terms. A restaurant must ensure its payment account and payment instructions are accurate and legally authorized. Refund obligations for food orders remain with the responsible seller, without limiting any applicable statutory rights or obligations of a payment or platform provider. 8. Delivery and Courier Arrangements Depending on the available features and market, DineOwn may facilitate restaurant-operated riders, manually arranged third-party deliveries, or integrated courier services. Where a restaurant selects its own rider or independently books a courier, the restaurant remains responsible for the underlying delivery arrangement. Courier quotations, distance estimates, routing, fees, and estimated arrival times may vary due to traffic, weather, location accuracy, rider availability, and provider conditions. Estimated delivery times are not guaranteed delivery deadlines unless explicitly agreed otherwise in a binding service commitment. The restaurant must disclose the applicable delivery charge before customer payment and must ensure that any revised charge is authorized where legally required. DineOwn does not guarantee courier acceptance or third-party service availability. 9. AI and Automated Features DineOwn may provide AI-assisted tools for reading menus, generating descriptions, identifying categories, suggesting prices, and preparing draft content. AI results may be incomplete, inaccurate, outdated, or unsuitable for publication. The restaurant must review and approve all material information before relying on or publishing it, especially prices, allergens, ingredients, dietary claims, taxes, and product availability. DineOwn does not guarantee the accuracy of AI-generated content, business forecasts, revenue projections, recommendations, or automation outputs. Customers must not upload information they are not entitled to process or disclose. AI features must not be used to generate unlawful, misleading, discriminatory, or infringing content. 10. Customer Data and Privacy DineOwn processes personal information in accordance with its Privacy Policy and applicable Data Processing Terms. The restaurant determines its lawful purposes for collecting and using customer information, including order fulfillment, loyalty activities, and direct marketing. Restaurants must obtain required permissions for promotional WhatsApp messages, email, SMS, and other marketing communications. Transactional order messages and promotional messages must be distinguished as required by law and provider rules. The Customer must respond appropriately to privacy requests and cooperate with DineOwn where requests relate to information processed through the platform. 11. Customer Content and Intellectual Property Customers retain ownership of their legitimate restaurant names, logos, menus, images, and other submitted material. Customers grant DineOwn a non-exclusive, worldwide license, limited to what is reasonably necessary to host, process, transmit, display, support, and operate the contracted Services. Customers warrant that they possess the necessary rights and permissions for submitted material. DineOwn retains ownership of its software, source code, platform design, technology, trademarks, documentation, and proprietary systems. No source-code ownership or software resale rights are granted except where expressly authorized in a separate written agreement. Customers may not reverse engineer, extract protected source code, resell unauthorized access, or interfere with platform security except where applicable law expressly permits such conduct. 12. Acceptable Use Users must not use DineOwn for fraud, unlawful sales, prohibited products, unauthorized data collection, intellectual-property infringement, spam, account impersonation, malicious software, unauthorized scraping, or attacks against other users or systems. Users must not misuse platform promotions, manipulate referral attribution, create fraudulent transactions, or circumvent subscription restrictions. DineOwn may take reasonable enforcement action, including investigation, feature restriction, or account suspension, proportionate to the violation and subject to applicable law. 13. Affiliate and Referral Programs Participation in any DineOwn partner or affiliate program is governed by its separately published program terms and approved commission rules. Referral registration alone does not create an entitlement to payment. Commission eligibility may depend on valid attribution, a qualifying paid subscription, fraud checks, payout thresholds, and applicable program conditions. No minimum income, conversion rate, or recurring commission is guaranteed unless expressly set out in a binding agreement. DineOwn may suspend suspicious referral activity and investigate suspected abuse. 14. Availability, Maintenance, and Third Parties DineOwn will use commercially reasonable efforts to operate and maintain the Services. Temporary interruptions may occur because of maintenance, security incidents, internet failures, external APIs, payment systems, hosting services, or other dependencies. Unless an explicit service-level agreement is separately executed, DineOwn does not promise uninterrupted availability or a specific uptime percentage. Third-party services remain governed by their own terms. DineOwn is responsible for its own obligations but does not assume unlimited responsibility for independent third-party failures. Customers should maintain appropriate business continuity and backup procedures for information essential to their operations. 15. Cancellation, Suspension, and Termination Customers may cancel subscriptions through available account or billing mechanisms or by contacting support where necessary. Cancellation generally prevents further renewals after the effective cancellation date; it does not automatically reverse charges already lawfully incurred. Any applicable refunds are governed by the SaaS Refund Policy and mandatory law. After termination, access to certain features may end. Data export, retention, and deletion are governed by the applicable contract, Privacy Policy, and Data Processing Terms. DineOwn may terminate an account following a material breach not remedied after reasonable notice where notice is appropriate, or immediately where required to prevent serious harm or comply with law. 16. Disclaimers To the maximum extent permitted by applicable law, Services are provided on an "as available" basis, subject to the express commitments in these Terms and any separately agreed service levels. DineOwn does not guarantee particular sales, profits, restaurant growth, customer acquisition, AI accuracy, delivery performance, search ranking, or uninterrupted operation. Nothing in this clause excludes any non-excludable legal warranty or statutory remedy. 17. Limitation of Liability To the maximum extent permitted by applicable law, neither party is liable for indirect, incidental, special, or consequential losses, or lost profits arising from the agreement, where such exclusions are legally enforceable. Subject to non-excludable liabilities and any specifically agreed exceptions, DineOwn's aggregate contractual liability arising from the Services will not exceed the total SaaS fees actually paid by the affected Customer to DineOwn during the 12 months immediately preceding the event giving rise to the claim. This limitation does not exclude or restrict liability where doing so is prohibited by law, including any liability that cannot legally be limited for fraud, willful misconduct, or other protected matters. The parties acknowledge that allocation of risk and agreed subscription pricing are related commercial considerations. 18. Customer Indemnification To the extent legally permitted, the Customer agrees to defend, indemnify, and hold harmless DineOwn against third-party claims, reasonable costs, damages, and liabilities arising from the Customer's unlawful conduct, food operations, material misrepresentations, infringement of third-party rights, or unauthorized use of personal information. This obligation applies only to the extent the claim results from matters for which the Customer is responsible and does not require indemnification for DineOwn's own unlawful conduct, negligence, or breach. DineOwn will provide reasonable notice and cooperation in the defense of covered claims. 19. Changes to These Terms DineOwn may revise these Terms to reflect product changes, legal requirements, security needs, or changes in business operations. Material changes will be communicated through reasonable channels, and advance notice or renewed acceptance will be obtained where required. Changes will not retroactively remove accrued legal rights. The latest published version and effective date will appear on the policy page. 20. Governing Law and Disputes Subject to mandatory consumer, privacy, and other applicable laws, these Terms are governed by the laws of India. For business-to-business disputes, the parties submit to the competent courts of [APPROVED CITY AND STATE, INDIA], except where mandatory law requires another forum. Before initiating formal proceedings, the parties should first attempt good-faith resolution through written notice and reasonable discussion, unless urgent relief is required. Nothing prevents a party from using a statutory regulator, consumer forum, or other legally available remedy. 21. General Provisions These Terms, the applicable order or subscription confirmation, and incorporated policies constitute the relevant service agreement unless a separate signed agreement supersedes them. If a provision is unenforceable, the remaining provisions remain effective to the extent permitted by law. Neither party waives a right merely by failing to exercise it. DineOwn may use subcontractors and infrastructure suppliers in accordance with its contractual and privacy obligations. Assignment of the agreement is subject to applicable law and any agreed restrictions. 22. Contact DineOwn Legal Operator: [FULL REGISTERED LEGAL ENTITY NAME] Registered Address: [COMPLETE BUSINESS ADDRESS] Support Email: [SUPPORT EMAIL] Legal or Grievance Contact: [NAME, DESIGNATION, AND CONTACT DETAILS WHERE REQUIRED] Website: https://dineown.com For food-order complaints, customers should contact the restaurant identified at checkout. DineOwn will address complaints concerning the platform itself in accordance with applicable law.